Frequently Asked Questions

How will my order be shipped?

We send all items via 2nd class post as standard, so they’ll get to you safely without breaking the bank. If you’re in a hurry, you can upgrade to tracked 24 postage at checkout for faster delivery and the peace of mind of a tracking number. (Just a heads-up: upgrading to tracked 24 speeds up delivery, but not how quickly we make your item.)

We aim to make and dispatch all items within 1-2 weeks. However, during busy times like Christmas and Easter, dispatch times may extend to 2-3 weeks. 

Need something in a hurry? No worries—just contact us with your order number, and we’ll do our best to help! 

How can I personalise an item?

Personalising your item is super easy! Just complete the personalisation details when placing your order. 

If you’re after something completely custom, we’d love to help. Contact us with your ideas, and we’ll work with you to design something that perfectly suits your brief.

How do I care for my items?

We use high-quality woods and acrylics, so your décor is made to last. Some designs are more delicate than others, so handle with care and try not to drop them! 

Cleaning is quick and easy—just dust or wipe down with a dry cloth, and you’re good to go.

I no longer want my item, can I get a refund or exchange?

Please see our Returns & Refunds Policy for full details. 

How do I hang my new décor?

We suggest using 3M Command Strips (which can be cut to size) to install your items. They’re easy to use and can be removed without damaging your walls—perfect for switching things up as your child’s room grows with them. You can find Command Strips online at places like Amazon or at most supermarkets.

What materials do you use?

We use a mix of high-quality woods and Perspex acrylics, so our pieces are built to last. Each item is hand-finished with care, making sure it’s perfect for your little one’s room.

What payment methods do you accept?

We accept payment by Stripe and PayPal. At the moment, we’re a small business and can’t offer instalments, but we hope to in the future! 

To learn more about how we handle your privacy, the terms of purchasing from us, and using our website, please see the links below:

Privacy Policy

Terms and Conditions

Website Terms of Use

Are your products handmade?

Yes! Every piece we sell is hand-finished with love and care. We only use high-quality materials, so your décor is designed to last, but remember that some designs can be a bit delicate—so handle with care and try to avoid any drops!

What if something’s wrong with my order?

We’re really sorry if something’s gone wrong. Please contact us with your order details, and we’ll work quickly to resolve the issue. 

We’re committed to making sure you’re 100% happy with your Montrose Makers experience.

What if my question isn’t answered here?

No problem! Just contact us and we’ll get back to you as quickly as we can. We’re always happy to help!